Branding through email signatures is good customer service!
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Branding through email signatures is good customer service!

Posted by Dale Berkebile on Wed, Aug 11, 2010
 

Get Pride in your company, brand yourself with email signatures - image

When it comes to building your brand, there are many areas to market yourself and your company - Business Cards, Websites, Brochures, etc., etc.. One area that sometimes is greatly overlooked is in your email signature. This however can be a very big mistake.

Nothing is more frustrating than wanting to give a client, partner or vendor a call and you are unable to find their phone number. This could be a missed opportunity if you get so frustrated that you decide to just give up and call someone else. If you do not have this person's business card, you are probably digging through old emails. If each email they send does not have a branded signature, you might be out of luck.

Ok so what items must you have in your email signature to build a strong brand by not only speaking the brand message, but making it easy for anyone to get in touch with you?

Here are the items we recommend for a strongly branded email signature:

  1. Your Full Name - don't be casual here, provide your full name. How many Johns or Sarahs do you know?

  2. Your Company Name

  3. Your Company Address - people may want to mail things to you, make it easy on them. This also makes it easy if they are going to meet you at your office and need to search MapQuest for your location.

  4. Your Phone Number - you can have one number or several depending upon your level or how often you are at your desk. If you prefer being reached by your cell phone, maybe you only put this number or at least put this one first.

  5. Your Website Address - this is important make it easy on your clients or prospects to check out your site. Don't forget to make this a link so that it is easy to click instead of copying and pasting it in a browser, again think ease of use for the client/prospect.
  1. Other Options -

    • Your Blog - it is important to promote your blog and this is a great missed opportunity for most companies.

    • Your Social Media Accounts - Twitter, LinkedIn, Facebook. It is all about connecting and interacting with clients, vendors and prospects do not miss this chance to get more fans or following.

    • You Fax Number - depending upon the type of business you are in, this may be very important or not important at all. We rarely fax anything so we do not include this on our signatures, but if you are in an industry that faxes regularly then add this to the signature.

    • Your Tagline - this is a great place to reinforce what it is that you do and drive your brand message home with every email.
    • Toot Your Own Horn - If you or your company has just won some award or certification, you might also want to promote these things for a few months in your email signature.

If you use gmail or some other form of free online email software, you might want to check out WiseStamp. WiseStamp is great at building really solid branded email signatures. See the example below that was created in WiseStamp. We do not recommend using these free email since having a branded email like dale@getbrandwise.com is so much stronger than brandwise1971@gmail.com.



Dale Berkebile
Brandwise

8205 Camp Bowie West
Suite 206
Fort Worth, TX 76116

P:   817 . 244
. 0990
E:   dale@getbrandwise.com

W:  getBRANDWISE.com
 
Contact Me LinkedinTwitterSlideshareFacebookYoutube

If you want to make it easy for people to do business with you an email signature is a must have. We would love to hear your thoughts on either the struggles you have run into with people not using email signatures or other ideas on what you like to add to your email signatures. Just comment below to share your ideas.

Good Luck and happy emailing!

Tags: , ,

COMMENTS

I completely agree! Currently I am the only one at the company that has links to social and our blog in my email signature.. but that's definitely going to change because I just installed the WiseStamp add-on.. Excited to see us all looking consistent and branding ourselves better on every single email!! 
Thanks for the reminder, I've been meaning to get everyone on board with this!

posted @ Wednesday, August 11, 2010 9:07 AM by Jenn


Thanks for always providing useful branding tips, Dale! Looking at using Wisestamp.

posted @ Wednesday, August 11, 2010 9:16 AM by Heidi Thorne


Jenn, 
I am glad to see you are going to set up WiseStamps. Keep in mind at this time it only works on gmail, hotmail and other forms of free email. Since you already have a branded email "name@roymatheson.com" you might to build this internally. I would recommend that you design a corporate style guides for email signatures that shows all the items that each person must have on their email signature. Then I would either hire someone to do this for each persons email account or have your internal IT Department set this up. Although it is a little work, once things are set up it will help you expand your brand message very quickly and make it much easier to do business with you. Let us know how it goes or if you need any help setting this up.

posted @ Wednesday, August 11, 2010 9:44 AM by Dale Berkebile


Heidi, as always you are most welcome. I try to make people understand that these easy things are very important. I know I hate digging through hundreds of emails trying the find the one that the supplier actually put their phone number on. This is a big waste of time for me and others. So hopefully this offers ideas and solutions to fix this problem. I have been using email and building websites since '95 so it is hard for me to believe this still is happening today, but it is. This is such an easy fix, maybe all people need is some advice or tips on why they should be doing this. I hope it helps all the readers out there. 
 
Thanks again for your feedback Heidi!

posted @ Wednesday, August 11, 2010 9:49 AM by Dale Berkebile


Great article Dale! I just finished my signature! Thanks for the pointers

posted @ Wednesday, August 11, 2010 3:13 PM by Steven Paul


Steven, 
You bet, I am happy to help. This is very good tips for everyday business interactions. I hope it brings you a lot of success. 
 
Good Luck!

posted @ Wednesday, August 11, 2010 3:30 PM by Dale Berkebile


Comments have been closed for this article.

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